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You’ll meet your new Virtual Assistant in 5-12 days upon discussion with our Account Manager. We will also give ample time to assess their performance before allowing them to commit to a longer-term arrangement.
Virtual Assistants can handle a wide array of tasks, including administrative duties like scheduling, email management, and data entry, as well as more specialized tasks like social media management, customer service, and more.
We evaluate the performance of our Virtual Assistants over time by analyzing customer satisfaction, pulling out analytics data in call quality reports, and activity reports that contain data on each customer service representative to widen the scope of our evaluation.
We have arrangements, commonly in the form of NDAs, that stipulate the role and obligations of the virtual assistants or the outsourcing provider regarding the protection of confidential data. In includes sanctions and consequences for misuse of confidentiality and scope of the contract.
In the Philippines, hiring a Virtual Assistant typically costs between $3 to $12 per hour, depending on experience, skills, and the complexity of the tasks. As such, more complex tasks require higher-skilled Virtual Assistants, leading to higher costs.
